Thank you for shopping with us. We are committed to providing high-quality, personalised products to meet your needs. Please read our cancellations and refund policy carefully:

Cancellations

Orders can be cancelled within 24 hours of purchase. After that, production begins, and cancellations are not possible. To cancel, email us at sewnbylaura@gmail.com with your order number.

Returns on non-personalised/bespoke items

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

To start a return, you can contact us at sewnbylaura@gmail.com.

If your return is accepted, we'll send instructions on how and where to send your package. Unless the item arrives faulty or damaged, customers are responsible for return shipping costs. We recommend sending via a tracked service as Sewn By Laura is not responsible for lost items. Items sent back to us without first requesting a return will not be accepted.

Personalised and Made-to-Measure Items

As most of our products are personalised or made-to-measure, we are unable to offer refunds or exchanges on these items unless they are faulty or damaged. Please ensure that all details provided for personalised items are correct before placing your order. 

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us within 7 days of receiving your order with your order number, a description of the issue, and photographic evidence of the damage or fault. If the item is found to be faulty, we will issue a full refund or replacement.